Aged care cleaning services that work around residents

We quote whole sites and we also do independent living unit turnovers between residents, which is closer to an end of lease clean than to a regular visit.

Yes, they are police-checked. Our cleaners are employed by TLB rather than subcontracted, which is what makes screening possible to evidence at all: there is no third party in between holding the paperwork.

Yes, and the schedule is built backwards from them. We take your daily rhythm at the walkthrough, meaning meals, medication rounds, physio, visiting hours and when residents nap, and place each area in the gaps. Dining rooms get done between sittings. Corridors get done in halves. Nothing noisy happens before eight or during a rest period.

We follow your infection control procedures, not our own, because you are the ones accountable for them. In practice that usually means increased high-touch cleaning, separate equipment for affected areas and our team following the same PPE and movement rules as your staff. What we do not do is terminal cleans or decontamination, which need clinically trained staff. We will say so rather than take the work.

Yes, and on this page that answer matters more than on any other. You get the same small team, they meet your staff before they start, and they are briefed on your site rather than handed an address. When someone takes leave, their cover comes from the same team and has already walked the site. Residents should recognise the person cleaning their room.

We walk the site with you, including the areas that never make it onto a quote: the sluice room, the laundry, the back of the kitchen. Then you get a written scope grouped the way your own cleaning policy is grouped, a price per visit, and a schedule for the periodic work. No obligation.

It depends on how many resident rooms and bathrooms there are, how much communal and corridor floor, whether wet areas and laundries are included, and how many visits a day the dining rooms need. A village of independent living units and a residential care home are different jobs at different prices. That's why we quote rather than publish a flat rate that would be wrong for most sites. Tell us the basics and you'll have a price back quickly, with no obligation attached to it.

Approved providers are required to give residents a service environment that is safe, clean, well maintained and comfortable, and that obligation sits within the Aged Care Quality Standards. The Standards set the outcome rather than a task list, so each provider translates it into its own cleaning policy, schedule and records. Your own policy is the document a cleaning contractor should be quoting against. This is general information, not compliance advice.

High-touch surfaces and shared bathrooms are daily at minimum, and more often in a home with higher care needs. Dining rooms need cleaning between sittings rather than once a day. Resident rooms are usually daily for floors and bins with a fuller clean weekly. Corridors, handrails and communal lounges are daily. Carpet extraction, upholstery and high dusting are periodic, on a set month.

It is the targeted cleaning and disinfecting of the surfaces hands actually land on: handrails, door handles and push plates, light switches, lift buttons, bed and chair rails, tap handles and shared appliance handles. It matters because infection moves by contact far more than by floor, and yet floors are what a thin scope spends its time on because floors are what people see.

Providers are accountable for screening the people who work with residents, and that extends to contractors as well as their own staff. In practice that means a cleaning company working on an aged care site should be able to evidence current screening for every individual who attends, not just assert it at a company level. Ask for it per person and ask when each one was last renewed.

No, and a cleaning company that lets it happen informally is creating a serious problem for the provider. Helping someone up, into a shower or in and out of bed is personal care, it requires training and it sits under the provider’s own duty of care. Our team is briefed to help by finding a staff member, and nothing else. It is not unkindness. It is the line that keeps residents safe.